Recent Projects

Consolidation and Management of Outsourced Call Centres. Launching Outsourced call centre with strategic provider Vertex to handle prepay registration and prepay top up.
Board level support of Outsource Partner Conduit to restructure the Senior Management team.
Supporting the development and communciation of Customer Service Strategy for Consumer Customers of Orange UK.
Cost reduction exercise in Orange Customer Relationship Management team to reduce headcount by 75% whilst retaining all capabilities and efficiencies.

Turnaround Consulting appointed to run and turnaround European operation that had been unprofitable for 4 years. Company restructured with new Management Team appointed and company returned to profit within 3 months.

Turnaround Consulting appointed to run and turnaround Las Vegas based operation that had been unprofitable for 7 years. Company restructured and returned to breakeven within 6 months.

Advice on restructure of the Groups senior roles and facilitation of new product portfolio across Europe, US and Asia. Recommendations for new Group General Manager accepted.

Turnaround Consulting recently purchased for a client a distressed Gadgets Online Retailer www.playengine.co.uk. Working with the Vendor we ringfenced the losses and transfered the business to the new owners. Turnaround Consulting then revamped the website and relaunched with a new portfolio of products for our clients.